Choice Physical Therapy: Billing Department Focus

Healthcare environment today supports many different insurance plans with varying levels of co-pays, co-insurance, preauthorization, ongoing authorization…..and so it goes on! At Choice Physical Therapy we strive for excellence in customer service when it comes to insurance and billing. Our goal is to provide a person-centered approach to customer support. A direct call to our billing department with questions or concerns will receive a remedy within 24 hours. A few definitions below may assist when reviewing your insurance plans:

• Co-pay: $ amount determined by your insurance for each physical therapy visit. This is not always your only cost associated with a visit. If you have not met your deductible, you may have additional costs associated with the treatment session.

• Co-insurance: This is typically a % of the total cost of the visit. In most cases, co-insurance % is in effect after the deductible is met. Meeting your deductible comes first, then you have co-insurance % as your payment per visit

• Deductible: $ preset by your insurance policy

• Max Out of Pocket: Maximum $ for annual spend based on your insurance policy. Typically, a single and family amount.

• Preauthorization: Services rendered must be authorized prior to initiating services.

• Authorization: After the initial visit, the billing department requests authorization of visits from your insurance based on the plan of care from the physical therapy treatment.